Privacy policy
This site is operated and maintained by Pousada Casa Búzios and aims to present the inn, its facilities, services and also attractions of the city of Búzios. The site also offers integration with the booking engine, through which the user can choose dates, facilities and pay for the stay.
The site works with the necessary measures to bring security and protection of your personal data. We are equally careful in the treatment of personal data collected within the scope of the inn.
Through this privacy policy we inform you what data is collected, the purpose of use, your rights in relation to your personal data, and how to contact us.
1. Data collected and reasons for collection
1.1. Personal data voluntarily provided by the user on the website
We collect personal data that our users provide when using our site, such as name, email and telephone number. This data is used for the purpose of providing information about the inn to website users.
1.2. Data collected automatically
Data relating to website traffic such as pages viewed, interactions with pages, data from the device used, operating system, browser type, IP address, among others, are also collected. Likewise, data on browsing preferences and information on the user’s last visit are collected (this data is collected by cookies, which are files sent along with pages on this website and stored by your browser on your computer’s hard drive or on your mobile device).
This collection occurs automatically when users visit and interact with our website. The purpose of the collection is to improve the experience of our users while they visit the pages, and also to improve the functioning of the website itself.
1.3. Personal data collected by third parties
When making reservations, third parties use their own ways of collecting data from users – data that can be shared with Pousada Casa Búzios. We emphasize that third parties have their own privacy policies and consent for the collection of user data, which are in no way under any responsibility of Pousada Casa Búzios.
When the inn receives data obtained through third parties, these are kept confidential and secure, for the period exclusively necessary for the purpose of managing and/or making payments for reservations.
1.4. Personal data collected during the stay
We may collect data that are inherent to the provision of hotel services, such as dietary preferences and/or restrictions, allergies, customs, among others.
The aim is to provide guests with the most complete and personalized service possible. We ensure that such data is kept confidential and safe and used exclusively by the Pousada Casa Búzios team.
When checking in at our inn, the guest agrees to the collection and storage of this data indefinitely, given that customer loyalty is closely related to the quality of the experience during the current stay and also future ones.
1.5. Cookies
Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They serve to identify devices, activities and preferences of users.
Cookies do not allow any file or information to be extracted from the user’s hard drive. It is also not possible, through cookies, to have access to personal information that did not come from the user himself or the way he uses the resources of the site.
1.5.a. Website cookies
Website cookies are small files sent to the user’s computer or device and managed exclusively by the website.
The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, for example, be used to remember user preferences and choices, as well as to offer personalized content.
1.5.b. Third party cookies
Some of our partners may set cookies on the devices of users accessing our website. These cookies, in general, aim to enable our partners to provide content and services in a personalized way to the user who accesses our website, by obtaining navigation data extracted from their interaction with the website.
You can find more information about third-party cookies in our cookies policy.
1.5.c. Cookies management
Most browsers are initially set to accept cookies, but users can reset their browser to refuse all cookies, or to ask the system to indicate when a cookie is being sent. However, if cookies are disabled, it is possible that some features and services on the website may not function properly.
Users can choose not to identify their internet browser through the website. To do so, the user must access the help section of the Internet browser and disable cookie services.
2. Data sharing with third parties
We do not share your data with third parties. Unless with the consent of the user/guest, or pursuant to legal or regulatory determinations, or to comply with orders issued by public authorities.
3. How long is personal data stored
The site collects, uses and stores personal data for the period of time necessary to achieve the purposes set out in this Privacy Policy.
4. Security measures in the processing of personal data
We adopt the necessary security measures to protect user information and prevent any unauthorized access, modification, disclosure or destruction:
- data is stored in a secure environment;
- user information collected by this website will be stored in a strictly confidential manner;
- we do not allow third parties to access such information unless expressly requested by the user or as provided in this privacy policy;
- we keep records of all those who have, in some way, contact with our data;
- we exempt ourselves from responsibility in exceptional cases of hacker attacks or when the user himself provides his data to third parties.
5. Changes to this policy
This Privacy Policy may change at any time. You will be able to consult the updates on this same page.
6. Free access and right to data quality
At any time, the user may freely and freely consult what information the company has about him, update such information or request its deletion from the website’s database.
7. Contact
If the user needs to clarify any doubts about this privacy policy or about their personal data, please contact:
Direction – Pousada Casa Búzios
Rua Morro do Humaitá, Casa 1, Orla Bardot, Búzios, Brasil
E-mail: reservas@pousadacasabuzios.com
Phone: +55 22 2623 4885